Shipping policy
- 4-step process (confirmation → scheduling → delivery → inspection)
- Delivery timeframe table (in-stock 5–10 days, Quick Ship 3–5 days, custom cushions 3–5 weeks)
- Delivery area (contiguous US only, with contact info for exceptions)
- Delivery day checklist
- LTL freight explanation (important for setting expectations on premium furniture)
- Damage claims process with the 48-hour window
- Order changes/cancellation policy (24-hour window)